tailieunhanh - 3 Year Business Plan 2010-2013: State Board of equalization

Business owners generally agree on the severity of several operating cost areas. “Tele- phone Costs and Services” and “Electricity Costs (Rates)” are illustrative. “Cost of Supplies/ Inventories” is also an operating cost on which there is general agreement among owners across all sub-groups. Another operating cost on which there is substantial consensus, the “Cost of Energy, Except Electricity,” which ranks 8th in agreement. Note, these costs are common to all businesses. They all pay for telephones, energy, and supplies. When those costs rise they affect all and in about the same manner. “Projecting Future Sales Changes” is another area of generally high consensus | Publication 416B August 2010 3 Year Business Plan 2010-2013 State Board of Equalization Honorable Betty T. Yee First District San Francisco Honorable Michelle Steel Third District Rolling Hills Estates Honorable Jerome E. Horton Fourth District Los Angeles Honorable John Chiang State Controller Honorable Barbara Alby Acting Member Second District Sacramento Ramon J. Hirsig Executive Director FOREWORD The attached Board of Equalization 3 Year Business Plan 2010-2013 is the work plan that will help BOE achieve the four Goals of the recently adopted Strategic Plan 2010-2015 Improve the Taxpayer Experience Maximize Voluntary Compliance Invest in a Skilled Motivated and Diverse Workforce Enhance Operational Effectiveness The Business Plan adopts the Objectives that support each Goal and through Measures of Success and Key Deliverables details the concrete projects and tasks that will enable BOE to meet these Goals. The Measures and Key Deliverables listed in the Business Plan represent only the highest priorities of the BOE departments and staff. The day-to-day work accomplished at BOE and the many special projects that are regular requirements in meeting our mission are too extensive to include this plan. The Business Plan is designed to serve as a guide for BOE staff in the conduct of the Board s business. As a living document the plan may change over its three-year life as new information becomes available or new priorities arise. Underlying the Business Plan are common threads tied to BOE s core values of fairness effectiveness and efficiency. In addition the plan is consistent with the Strategic Plan Vision Statement BOE will to be a trusted partner to the citizens of California and will provide taxpayers easy and convenient processes to interact with BOE. Some tasks listed in the plan will require BOE to obtain added resources. As these needs are identified BOE will prepare the requisite funding requests and present them to the Board for approval. Accountability .

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• Template Instructions