tailieunhanh - Customer Once Client Forever -Kiplinger
Several times each year, my assistant will buzz my intercom and tell me there’s someone on the phone who is very upset and insists on talking with “Mr. Kiplinger.” She has already offered, very courteously, to help him with his problem or refer him to someone who can, but he is adamant about talking to “the man at the top.” So what do I do? Ask my assistant to tell the caller I’m in a meeting or out of town? No, I take the as my grandfather took such calls decades ago, and just as my father and I. | urtomerOnc Client orever f A M CustomerOnce Client Forever 12 Tools for Building Lifetime Business Relationships ỈƯCKIN Foreword By Paul B. Brown co-author of Customers for .
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