tailieunhanh - DRAFT 2013 BUSINESS PLAN: Appleway Preservation Project

Today, the marketplace is significantly different. Globalization and enhanced production capabilities have completely inversed the supply demand equation. Consumers are inundated with choices and improved technological capabilities allow high levels of customization. Businesses faced with this market dynamic are recognizing that consumers expect a high level of personalization and service. Gone are the days in which a business could adopt a customer acquisition strategy. Today, the focus is clearly on customer retention. Further, marketers are recognizing that most consumers today are convenience-driven and tend to deal with businesses that provide a quality product. | 2013 BUSINESS PLAN -------------------------------------a Appleway Preservation Project DRAFT DRAFT 6 6 2012 DRAFT 2 6 6 2012 Contents Business Plan Vol. 5 2013 Executive Summary Financial Forecast Business Plan Process 5 16 17 Strategic Service Delivery Areas 19 Understanding the Departmental Business Plan . 21 General Government Impact Summary . . . . . . 23 Department Business Plans Executive Legislative Support - City Manager City Clerk . . 25 Executive Legislative Support - City Attorney 33 Operations Administrative Services 39 Finance and Information Technology Services . 51 Community Development 57 Parks Recreation 73 Public Works 83 ADDENDUM A Economic Development 93 ADDENDUM B Spokane Valley Police Department Contract Services . 99 ADDENDUM C Foundation of the City of Spokane Valley 117 City of Spokane Valley Values 118 Core Beliefs 119 Customer Service Program 120 Customer Service Definition 121 Information Input 122 Council Goals 124 Summary - Citywide Business Plan 125 DRAFT 3 6 6 .