tailieunhanh - Case handling: a new paradigm for business process support

Once the core people and skills are identified, ensure that they are aware of their position and how they will be managed in the event of a pandemic. Consider strategies for minimizing the possibility that they become ill with influenza: . working from home even in very early stages of a pandemic, or other social distancing measures. If working from home is not a well-established practice in your organization, you may wish to encourage staff to address computer connection or technological issues and enable this option. You may wish to have non-essential staff “stand down” (with appropriate. | ELSEVIER Available online at Data Knowledge Engineering 53 2005 129-162 I DATA I KNOWLEDGE I ENGINEERING locate datak Case handling a new paradigm for business process support Wil . van der Aalst a Mathias Weske b Dolf Griinbauer c a Department of Technology Management Eindhoven University of Technology . Box 513 NL-5600 MB Eindhoven The Netherlands b Hasso Plattner Institute for Software Systems Engineering 2-3 14482 Potsdam Germany c Pallas Athena . Box 747 NL-7300 AS Apeldoorn The Netherlands Available online 21 August 2004 Abstract Case handling is a new paradigm for supporting flexible and knowledge intensive business processes. It is strongly based on data as the typical product of these processes. Unlike workflow management which uses predefined process control structures to determine what should be done during a workflow process case handling focuses on what can be done to achieve a business goal. In case handling the knowledge worker in charge of a particular case actively decides on how the goal of that case is reached and the role of a case handling system is assisting rather than guiding her in doing so. In this paper case handling is introduced as a new paradigm for supporting flexible business processes. It is motivated by comparing it to workflow management as the traditional way to support business processes. The main entities of case handling systems are identified and classified in a meta model. Finally the basic functionality and usage of a case handling system is illustrated by an example. 2004 Elsevier . All rights reserved. Keywords Case handling Workflow management systems Adaptive workflow Flexibility Business process management Corresponding author. Tel. 31 40 247 4295 fax 31 40 243 2612. E-mail addresses . van der Aalst weske@ M. Weske D. Grunbauer . 0169-023X - see front matter 2004

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