tailieunhanh - acca paper f1 accountant in business phần 8

Các nhân viên sẽ tham dự ngay lập tức cho khách hàng, trừ khi đã được tham gia với một khách hàng. Các nhân viên sẽ chào đón mỗi khách hàng bằng cách sử dụng tên của khách hàng nơi được biết đến. Các nhân viên sẽ xin lỗi tất cả các khách hàng người đã phải chờ đợi để được tham dự. Để lắp ráp đồng hồ một cách nhanh chóng, nhân viên sẽ có thể lắp ráp mỗi đồng hồ một cách chính xác trong vòng ba mươi phút. . | Quick Quiz 1 Stella used to be very unhappy in her job complaining about the working conditions and the tasks and so she left. She has been in a new job for four years and always takes on new challenges with enthusiasm. She regularly volunteers to take on extra work if other employees are busy and she rarely complains about the organisation or the management. Which of the following options accounts for Stella s enthusiasm A Her personality type C Her attitude B Her personality trait 2 A small number of people with complementary skills who are committed to a common purpose performance goals and approach for which they hold themselves basically accountable . This is the definition of A A group C A unit B A team 3 James is a team leader with a team of difficult employees. The work that the team does is critical and decisions made by James involve life or death situations. James has to follow correct procedures and sometimes shouts at members of the team in order to ensure the safety of everyone. According to Belbin what type of team member is James A Shaper C Plant B Specialist D Complete-finisher 4 Chris is a quiet person who doesn t generally give his opinion unless he is asked for it but he is very creative and can solve difficult problems. Nicky is a loud person who gets very excited by Chris ideas. Sonny sometimes upsets Nicky and Chris by challenging their ideas. Katja has to step in to avert friction between them. According to Belbin s team roles which of the team members is a team worker A Chris C Sonny B Nicky D Katja 5 Who described the stages of group development A Woodcock C Tuckman B Belbin D Rackham and Morgan 6 High labour turnover is a characteristic of effective teams. True or false Part E Leading and managing individuals and teams I 12 Individuals groups and teams 305 Learning Media Answers to Quick Quiz 1 C. Her attitude. She is obviously in a positive mental state and this is influencing her responses. 2 B. This is the definition of a team. A group