tailieunhanh - Customer Relationship Management 2002

Tham khảo sách 'customer relationship management 2002', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Briefcase Soaks Turn customer data into intelligent action Build systems that foster customer partnerships Make sure you measure up KRISTIN ANDERSON AND CAROL KERR Customer Relationship Management Other titles in the Briefcase Books series include Communicating Effectively by Lani Arredondo Performance Management by Robert Bacal Recognizing and Rewarding Employees by R. Brayton Bowen Motivating Employees by Anne Bruce and James S. Pepitone Leadership Skills for Managers by Marlene Caroselli Effective Coaching by Marshall J. Cook Conflict Resolution by Daniel Dana Project Management by Gary Heerkens Managing Teams by Lawrence Holpp Hiring Great People by Kevin C. Klinvex Matthew S. O Connell and Christopher P. Klinvex Empowering Employees by Kenneth L. Murrell and Mimi Meredith Presentation Skills for Managers by Jennifer Rotondo and Mike Rotondo The Manager s Guide to Business Writing by Suzanne D. Sparks Skills for New Managers by Morey Stettner To learn more about titles in the Briefcase Books series go to You ll find the tables of contents downloadable sample chapters information about the authors discussion guides for using these books in training programs and .