tailieunhanh - business economics and managerial decision making phần 8

Kể chuyện nên khung câu chuyện để những người tham gia có thể nhìn thấy chính mình trong đó và suy nghĩ về những gì họ có thể làm để giải quyết những thách thức đặt ra. • Vai trò của mô hình nói với câu chuyện hiệu quả. Người kể chuyện phải được cả hai mô hình vai trò rất tôn trọng và huấn luyện viên cao có thể truy cập. | 168 EXECUTING AN OUTSOURCING PROJECT acceptable service levels and remedies. Most organizations will find that no matter how careful they are in specifying expectations for vendor performance on a given process there will always be a few details that slip through the cracks. In addition vendors are not in perfect control of their employees many of whom may decide unilaterally that the specifications they receive can be ignored. They will simply do things their own way because they do not agree with the specifications or believe they have a better idea. Carefully structured SLAs and rigorously applied metrics will ensure that none of these potential corrupters of vendor performance levels result in adverse consequences. Inadequate Governance Informal unstructured and or inadequate attention given to relationship governance issues often leads to relationship difficulties. There is adequate contractual attention given to compliance to service levels but attention is rarely given to governance and achieving relationship maturity levels. We described the concept of a project management team PMT in Chapter 7. It is important to note that this team performs both judiciary and legislative roles in the oversight and implementation of the executive document the contract. In its judicial role the PMT specifies how often the parties will share information and measure performance. It will also specify what will be done in the event of nonperformance. In its legislative role the project management team will develop and deliberate changes to the project management plan. This ongoing process should be conducted in the spirit of the contract which serves as the constitution to the judicial and legislative roles of the PMT. Lack of Goal Alignment An outsourcing relationship is bound to fail in a situation where the parties do not align goals objectives and interests. As separate economic entities the parties are not naturally aligned. In fact there are market incentives for one or .

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