tailieunhanh - business economics and managerial decision making phần 5

Gia công phần mềm chuyển đổi được định nghĩa là một mối quan hệ lâu dài thông qua một nhà cung cấp gia công phần mềm hỗ trợ người mua trong việc thúc đẩy kinh doanh liên tục thay đổi trong khi vẫn đạt được hiệu quả hoạt động. | 90 TO BPO OR NOT TO BPO phases of the project. Note also that hidden costs and opportunity costs are present in each phase. These insidious costs have lasting effects that accumulate over time and must be estimated to get a true idea of BPO costs. Finally BPO project costs should be tracked throughout and adjustments in projected and actual total costs modified along the way. If savings have been achieved over anticipated costs they should be noted just as well as cost overruns should be noted. Cost savings may be a good thing but they may also be a warning indicator that an important consideration in the BPO project has been overlooked. Smart BPO project managers are cost alert and employ mitigation tactics wherever possible. They are also aware that every major change initiative carries risks and costs before benefits can be realized. This essential tension between moving forward and pulling the plug should motivate constant cost vigilance and a culture of appropriate frugality. SUMMARY BPO costs involve far more than mere labor-cost arbitrage. There are five phases to the BPO Life Cycle 1 analysis 2 vendor selection 3 contract development 4 transition and 5 operating. BPO costs can be understood as financial costs and strategic costs. Total Cost Management TCM is a term used to refer to the process of identifying forecasting and developing mitigating tactics for costs associated with a project. TCM involves the overt or direct costs that can be linked to the BPO project hidden costs that are quantifiable but less easy to identify and opportunity costs that are nonquantifiable but capable of being identified and estimated. The task-based cost estimating model calculates personnel time attributable to a BPO project. The transition phase is one in which the business process that formerly had been handled in-house is wholly or in part shifted to the outsourcing vendor. Transition involves consideration of five cost drivers of the buyer-vendor relationship 1 asset .