tailieunhanh - Strategic Information Management

As with the first and second editions, this third edition of Strategic Information Management: Challenges and strategies in managing information systems aims to present the many complex and inter-related issues associated with the management of information systems, with a likely audience of MBA or other Master’s level students and senior undergraduate students taking a course in strategic information management or something similar. | Strategic Information Management Challenges and strategies in managing information systems Third edition Robert D. Galliers and Dorothy E. Leidner OXFORD AMSTERDAM BOSTON LONDON NEW YORK PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO Butterworth-Heinemann An imprint of Elsevier Science Linacre House Jordan Hill Oxford OX2 8DP 200 Wheeler Road Burlington MA 01803 First published 1994 Second edition 1999 Third edition 2003 Copyright 1994 1999 R. D. Galliers D. E. Leidner and B. Baker. All rights reserved Copyright 2003 R. D. Galliers and D. E. Leidner. All rights reserved The right of R. D. Galliers and D. E. Leidner to be identified as the authors of this work has been asserted in accordance with the Copyright Designs and Patents Act 1988 No part of this publication may be reproduced in any material form including photocopying or storing in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication without the written permission of the copyright holder except in accordance with the provisions of the Copyright Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd 90 Tottenham Court Road London England W1T 4LP Applications for the copyright holder s written permission to reproduce any part of this publication should be addressed to the publisher British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloguing in Publication Data A catalogue record for this book is available from the Library of Congress ISBN 0 7506 5619 0 For information on all Butterworth-Heinemann publications visit our website at Composition by Genesis Typesetting Limited Rochester Kent Printed and bound in Great Britain Contents List of contributors ix Preface xi Introduction The Emergence of Information Technology as a Strategic Issue 1 1 Developments in the Application of Information .