tailieunhanh - ESSENTIALS of Balanced ScorecardMohan phần 4

hông tin là không còn quyền lực. Thông tin liên quan được áp dụng hành động là sức mạnh trong các tập đoàn. Tổng công ty đang đau khổ từ dữ liệu béo phì và các triệu chứng thông tin đã được thảo luận. | From Management to Performance Management Summary Information is no longer power. Relevant information applied to action is power in corporations. Corporations are suffering from data obesity and information symptoms were discussed. The ecosystem that feeds a Balanced Scorecard is made up of vision mission values of the corporation the competencies of the organization and the these preconditions BSC cannot function well. Performance measures and their nature were discussed. Output outcome and feedback measures were outlined and the between leading and lagging indicators the relationship between co-related and non-co-related indicators were also introduced the four general perspectives of BSC 1. Financial 2. Customer 3. Internal 4. Learning and growth These perspectives form the balance in the scorecard but it is not required that all four be represented. Nonprofits and mission-based organizations tend to include mission as the fifth perspective as an example. 57 CHAPTER 4 Mission Vision Values The Precursor to Balanced Scorecard After reading this chapter you will be able to Understand what the many definitions of strategy are. Understand why strategy is important to BSC. Understand what the key elements of strategy are. Understand why strategy is not operational excellence. Understand what a mission is. Understand what vision is. Understand what values are. Understand why mission vision and values are important to BSC. The CEO of a multibillion-dollar firm attended a presentation from a certain consulting firm about Balanced consulting team sponsored by internal vice presidents presented the Balanced Scorecard framework with all its glory connecting strategy to operational action balancing key perspectives and driving for key leading and lagging indicators. Well prepared for the meeting this CEO said I like the story but don t you think we need to know our strategy define our mission values and vision .