tailieunhanh - ORGANIZATIONAL LEARNING THROUGH POST-PROJECT REVIEWS IN R&D

Tham khảo tài liệu 'organizational learning through post-project reviews in r&d', kinh tế - quản lý, quản lý dự án phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Organizational learning through post-project reviews in R D Maximilian von Zedtwitz IMD - International Institute for Management Development . Box 915 CH-1001 Lausanne Switzerland zedtwitz@ Post-project reviews are one opportunity to systematically improve performance in subsequent projects. However a survey reveals that only one out of five R D projects receives a post-project review. Postproject reviews - if they take place - are typically constrained by lack of time and attention as well as lack of personal interest and ability. They focus mostly on technical output and bureaucratic measurements process-related factors such as project management are rarely discussed. In this paper we review the role of post-project meetings as a tool to improve organizational learning at the group level. Based on 27 in-depth interviews with R D managers carried out between 1997 and 2001 we categorize four classes of learning impediments. These difficulties are not easily resolved as is illustrated by examples from Hewlett-Packard DaimlerChrysler SAP Unisys the US Army and others. We propose a five-level post-project review capability maturity model identifying some of the key capabilities that need to be in place in order to advance to the next process maturity level. Most companies reside on the first or second maturity level. Our conclusion is that many companies give away great potential for competence building by neglecting post-project reviews as a tool for systematic interproject learning. 1. Introduction What do you take away from a finished project A product A lesson A bad feeling The essence is that most companies have not established a structured approach to learning from projects after their completion. Even worse most projects that have been prematurely terminated never undergo a retrospective analysis on their causes of failure. A recent survey indicated that 80 of all R D projects are not reviewed at all after completion and most of the remaining 20 were .