tailieunhanh - Cisco Unified Contact Center Enterprise

Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator’s view of how to perform key UCCE tasks and why they work as they do. | 111111111 CISCO Cisco Unified Contact Center Enterprise Gary Ford Cisco Unified Contact Center Enterprise UCCE Gary Ford Cisco Press 800 East 96th Street Indianapolis IN 46240 ii Cisco Unified Contact Center Enterprise UCCE Cisco Unified Contact Center Enterprise UCCE Gary Ford Copyright 2012 Cisco Systems Inc. Published by Cisco Press 800 East 96th Street Indianapolis IN 46240 USA All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or by any information storage and retrieval system without written permission from the publisher except for the inclusion of brief quotations in a review. First Printing June 2011 Library of Congress Cataloging-in-Publication data is on file. ISBN-13 978-1-58714-117-1 ISBN-10 1-58714-117-5 Warning and Disclaimer This book is designed to provide information about Cisco Unified Contact Center Enterprise UCCE . Every effort has been made to make this book as complete and as accurate as possible but no warranty or fitness is implied. The information is provided on an as is basis. The author Cisco Press and Cisco Systems Inc. shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book or from the use of the discs or programs that may accompany it. The opinions expressed in this book belong to the author and are not necessarily those of Cisco Systems Inc. Trademark Acknowledgments All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Cisco Press or Cisco Systems Inc. cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark. .