tailieunhanh - Practical Applications and Recommendations Global Reality_10

Tham khảo tài liệu 'practical applications and recommendations global reality_10', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Strategic Surveying in the Global Marketplace 243 Employee opinions about the future company performance competitive standing personal promising future and so on reflect organizational vitality as demonstrated by relationships with a variety of economic health indicators consumer confidence unemployment and company financial metrics DEPS TRR . Enduring Survey Purposes What is the real point of organizational surveys Whatever the specific angle of any given survey effort survey programs are intended to produce change. Perhaps more progressive systems are designed to promote the discipline of change management of listening and responding to important constituents and feedback about organizational performance. In fact they share this in common with any measurement system accounting systems customer surveys quality audits sales forecasts six-sigma methods and so on . Stepping back from surveys in particular what are the common areas that organizations attempt to change What are the most common challenges companies face To address this question many models of organizational effectiveness exist from the simple Five Stages of Organizational Decline Collins 2009 to the involved for example Burke-Litwin Model Burke Litwin 1992 and the academic Systems Model Katz Kahn 1978 to the applied Balanced Scorecard Kaplan Norton 1996 McKinsey 7 S Framework Peters Waterman 1982 to the hybrid High Performance Model Wiley Brooks 2000 . Stepping back from any single model there appear to be five enduring challenges that virtually any organization faces in its pursuit of growth and financial sustainability or more generally vitality 1. Customer Loyalty. Organizations seek to create value by providing customers particularly paying customers with valued and competitive products and services. 2. Progressive Innovation. This reflects the creation of value through refining and inventing future products and services. 3. Quality Work Processes. Products need to be efficiently created and along .