tailieunhanh - the nordstrom way to Customer Service Excellence phần 10

Kéo xe của bạn ở đây và để cho tôi làm sạch nó cho bạn. "Terri Breining, người sáng lập và chủ tịch của khái niệm trên toàn thế giới, một công ty lập kế hoạch cuộc họp, nói rằng hợp đồng mà các khái niệm trên toàn thế giới tham gia vào với các khách hàng chính tả | Play to Win commissions. Nordstrom empowers and encourages its salespeople to take ownership of their business and to build it up into a thriving enterprise. To help those salespeople succeed the company gives them the necessary tools inviting stores lots of merchandise thank-you notes state of the art inventory and replenishment systems computerized personal books and so on and expects them to use those tools to create their own business. And as we have seen the company honors and publicizes and rewards its top sales performers through designations such as Corporate Pacesetter All-Star. These people lead by example. They are efficient with their time they cultivate long-term relationships with customers they take initiative they demonstrate their product knowledge and they set and achieve their goals through outstanding selling skills. Mentoring a key aspect of the Nordstrom Way is built on the pillars of teamwork and unselfishness. Top salespeople are encouraged to pass on the information they learned from their mentors. That is how a customer-service sales-oriented culture is perpetuated and sustained. Take for example Bob Bullard a million-dollar salesperson in the men s wear department at the Corte Madera store in California. A coworker Kathy Weibel wrote the following story about Bullard in the Nordstrom employee publication The Loop Bob is a true team player who gives A customer service to his clients his coworkers customers and all of us who work in the store. He is always smiling knows his merchandise and helps educate us and our customers too. He jumps right in and cheerfully helps when someone from our team looks confused about an upcoming appointment. Bob never assumes that he should receive part of the commission for helping and he does so much. 235 WHAT EMPLOYEES CAN DO Recently a couple called on a Saturday afternoon. The wife needed an outfit for a wedding that they were going to attend. I called to get her information and she asked if we could also