tailieunhanh - the nordstrom way to Customer Service Excellence phần 5

Tập hợp những người làm việc trong tất cả các khía cạnh của doanh nghiệp của bạn để đánh giá hiệu quả và chất lượng khách hàng thân thiện của trang web của bạn. Đâu là tất cả những nơi mà mọi người likeliest từ bỏ trang web của bạn? | Nordstrom s 1 Customer Service Strategy along Love held all of the Bulls scoring records and was a threetime NBA All-Star. Toward the end of his career he was traded to the Seattle SuperSonics. After hurting his back Love was forced to retire. He went through much adversity losing his money his wife and much of his self-respect. To compound his troubles Love had a severe stutter which had kept him from being able to endorse products or to be interviewed by the media. In the early 1980s after seven years of trying to find a steady job he found himself busing tables and washing dishes in the restaurant in the Nordstrom flagship store in downtown Seattle Washington where he was paid an hour. It was hard to miss this 6 8 black man cleaning tables. Love could overhear the whispers Hey that s Bob Love. He used to be a great basketball player. What a shame. After working for year and a half at Nordstrom Love was taken aside by co-chairman John N. Nordstrom who praised Love s work and more importantly told him that the only way he was going to advance in the company was if he could find a way to deal with his speech impediment. John N. Nordstrom offered to help pay for Love s speech training. Eventually for the first time in his life Love could speak without stuttering. He ultimately rose up through the ranks to become a diversity affairs manager for Nordstrom until he was hired by the Chicago Bulls to become director of community affairs. And even more impressive is the fact that today Bob Love is a highly sought-after inspirational and motivational speaker. It s Not a Job for Everyone For many years Betsy Sanders was vice president and general manager for Nordstrom s Southern California division. As a retail industry leader in Southern California she frequently met 95 WHAT SUPERVISORS CAN DO with her regional competitors for United Way meetings and the like and on those occasions she would invariably be taken aside by one of her competitors who wanted to know .