tailieunhanh - MBA In A Day What You Would Learn at Top-Tier Business Schools phần 3

Lập kế hoạch dự phòng liên quan đến việc tạo ra các hướng khác nhau của hành động cho các tình huống bất thường hoặc cuộc khủng hoảng. Trong xã hội ngày nay, các công ty đặt tầm quan trọng lớn hơn về quy hoạch dự phòng để đáp ứng với tình huống khủng hoảng. | Leadership and Team Building 41 Contingency planning involves the creation of alternative courses of action for unusual or crisis situations. In today s society companies are placing greater importance on contingency planning in order to respond to crisis situations. For example realizing the impact of terrorism on businesses in the wake of September 11 2001 many companies have developed contingency plans to respond to potential terrorism events. Organizing This management role involves blending human and capital resources in a formal structure. The manager will divide and classify work by determining which specific tasks need to be carried out in order to accomplish a set of objectives. Leading Managers also have the role of leading or directing employees and plans. Some managers may be more successful at leadership than others. The goal of leading is to guide and motivate employees in order to accomplish organizational objectives. This role involves explaining procedures issuing directives and ensuring that any mistakes are corrected. Controlling Controlling allows a manager to measure how closely an organization is adhering to its set goals. It is also a process that provides feedback for future planning. 1. Setting performance standards. A company needs to set the standards by which performance will be measured. In a sales organization it may be sales growth or quarterly sales figures. Perhaps the manager will set the dollar amount for sales that are to be made that quarter. 2. Measuring performance. Using the previous example measuring performance for sales will require tallying up the number of sales made during the quarter. TLFeBOOK 42 PEOPLE MANAGEMENT AND POLICY 3. Comparing actual performance to the set performance standards. Now the difference between the set performance sales and the dollar amount of actual sales made during the quarter must be determined. 4. Taking the necessary corrective action steps. If the sales were much below the set level it is