tailieunhanh - Business Process outsourcing The Competitive Advantage phần 4

Đây không phải là mới, tất nhiên. Các công ty đã phát triển dòng doanh thu mới ra năng lực kinh doanh phát triển từ bên trong cho các thế hệ. Những gì là mới là các doanh nghiệp có thể tạo ra doanh thu gia công phần mềm trên một thiết lập ngày càng nhàm chán của các năng lực kinh doanh trở lại văn phòng | Identify and Select the BPO Opportunity 61 process productivity and process mission criticality. As shown in Exhibit there are eight primary process types. Each type on this matrix requires a unique approach and involves different factors to become a viable BPO selection. The BAT should place the various functions and processes examined in Step 2 at their appropriate location within the matrix. It is advisable that the BAT considers using the Tier 2 or Tier 3 levels of granularity in its distribution of processes within the BPO Selection Matrix. Analyzing processes only at the Tier 1 or functional level creates the potential for many costly or inefficient activities to slip past the BPO analysis. Although some activities may be too tightly coupled to the process as a whole to allow them to be outsourced their placement on the BPO Selection Matrix exposes their relative efficiency and effectiveness. This alone can be useful in making necessary changes to processes that are overly costly or unproductive. The following list examines each functional type and the issues to consider when deciding whether the function or activity is a good outsourcing candidate Type 1. Those processes within the organization that are high on each of the three dimensions are difficult to outsource. The only factor that suggests such a process be outsourced is the high cost. However most organizations accept that highly productive labor that deals with mission-critical information is expensive. These functions are usually at the high- EXHIBIT BPO Selection Matrix HIGH Cost 5 High Cost Low Productivity 6 Lo Mission Criticality Hi 1 High Cost High Productivity 2 Lo Mission Criticality Hi LOW 7 Low Cost Low Productivity 8 Lo Mission Criticality Hi LOW 3 Low Cost High Productivity 4 Lo Mission Criticality Hi HIGH Productivity 62 TO BPO OR NOT TO BPO est levels of organizations and often include C-level titles such as CFO CIO or CEO. This level of the organization is likely to be a last