tailieunhanh - ESSENTIALS of Knowledge Management.Essentials Series phần 8

Quản lý cũng là trách nhiệm cung cấp một môi trường hỗ trợ các hoạt động KM, từ một môi trường làm việc hiệu quả cho các khu vực lưu trữ an toàn cho các phương tiện truyền thông từ tính và các tài liệu in. Bằng cách giúp xác định chính sách của công ty, quản lý có thể hỗ trợ mỗi giai đoạn của chu kỳ cuộc sống KM. | ESSENTIALS of Knowledge Management The RFP specifies vendor selection criteria. These typically include infrastructure requirements price product functionality vendor and developer reputation and the fit of technology with corporate culture. The company s CIO or technically competent CKO must be involved in selecting a solution. A technical KM solution not only enables the existing KM processes and workflow of the organization but fits the organization s culture. Therefore potential solutions must be evaluated on nontechnical functional issues as well as technical merits. Evaluation Process The story of Custom Gene Factory s quest for an enterprise-wide Knowledge Management solution illustrates the process of evaluating the merits and cost of technologies that can support a KM initiative. Although some stages often are performed in parallel the solution evaluation process is best appreciated as a serial process as diagrammed in Exhibit . The process of enabling a KM program with technology involves nine stages 1. Determine the needs of the organization. 2. Establish a budget. 3. Develop a request for proposal. 4. Issue the RFP 5. Assess the proposals from vendors. 6. Evaluate the potential solutions. 7. Negotiate a contract with the vendor of choice. 8. Work with the vendor to implement the solution. 9. Assess the results. 138 Solutions For the purpose of identifying and assessing potential technologybased solutions to KM challenges the first six stages of the implementation process are the most critical. Therefore the discussion here focuses on those stages. The last three stages which involve the actual implementation of the solution are covered in Chapter 8. The first three stages in the process which culminate in an RFP are primarily internally focused. As in the story of CGF creating a 139 ESSENTIALS of Knowledge Management meaningful RFP requires consensus among management and knowledge workers in the organization regarding what constitutes an ideal .