tailieunhanh - ESSENTIALS of Knowledge Management.Essentials Series phần 3

Sự trở lại có khả năng về đầu tư (ROI) thực hiện một chương trình KM khả thi là gì? Các phương tiện tính toán ROI và kinh tế của quản lý tri thức, từ tư vấn chi phí đầu tư trong cơ cấu quản lý mới để đào tạo nhân viên, được thảo luận trong Chương 7. Một cách tiếp cận hợp lý để thực hiện quản lý tri thức trong tổ chức là gì? | ESSENTIALS of Knowledge Management Tips Techniques CONTINUED What is the likely return on investment ROI of implementing a viable KM program The means of calculating ROI and the economics of Knowledge Management from consulting fees to investment in new management structures to employee training are discussed in Chapter 7. What is a reasonable approach to implementing Knowledge Management in the organization Chapter 8 describes a practical implementation plan including details on the likely challenges and roadblocks that readers may encounter along the way. Readers who are convinced that Knowledge Management principles have the potential increase their company s competitiveness in the marketplace are encouraged to explore the resources listed in the Further Reading section. Reality Check Although Knowledge Management has a lot to offer like any other business optimization process it is by no means a panacea. The major challenges in the KM field are outlined here and discussed in detail in Chapter 8. Knowledge Management Principles Apply in Varying Degrees Every successful business operation from the corner deli to the top Fortune 500 companies uses Knowledge Management to some degree even if only in an unsophisticated ad hoc way. However the work that some companies engage in is so dependent on individual talent such as musical or graphical artistry that the only practical way to capture the relevant knowledge is through a lengthy personal apprenticeship. 28 Overview Other work can be defined to the point that virtually anyone with a modicum of training can fill a vacancy anywhere in the company. For example since McDonald s hires workers with a wide range of abilities and experiences its training program leaves virtually no room for variation in process. Even seemingly insignificant tasks such as the method in which are fries salted from the back to the front of the deep fryer rack are fully defined leaving little room for misinterpretation of the intended .