tailieunhanh - ESSENTIALS of Business Process Outsourcing 2005 phần 10

The, tuy nhiên, đã được chọn để tập trung vào các quá trình kinh doanh cụ thể là thẩm quyền kinh doanh cốt lõi của nó và có khả năng hiện tại trong cơ sở hạ tầng phần mềm của nó, bao gồm cả cơ sở dữ liệu của nó lớn hơn khoảng cách giữa người mua | ESSENTIALS of Business Process Outsourcing 3. Time available to make the transition and ramp up to full operational mode. In general the less time available for the transition the higher the risk. It is often not practical to move all of a process to an offshore BPO vendor at once. Buyers should increase the time available to implement a BPO transition building on successes along the way. Risk of Unrealistic Expectations The PMT often ignores the risks associated with unrealistic expectations on the part of the BPO buyer s executive team. Expectations can be managed at four levels 4 1. Upward expectations management. Refers to the procedures the PMT follows to ensure that the organization s executive team and the BPO project Steering Team is informed about project risks potential costs and mitigation strategies. 2. Downward expectations management. Refers to the challenge of managing employee expectations as the project unfolds. 3. Horizontal expectations management. Refers to handling expectations of managers in nonoutsourced functions. 4. External expectations management. Refers to the process of dealing with expectations of customers suppliers and other stakeholders outside the organization who have a need to know. Upward Expectations Management Managing senior leadership expectations is critical to the BPO project. Too-high expectations among senior managers can lead to overly critical feedback and potential plug pulling on a project that cannot meet excessively lofty the current level of media attention and hype that surrounds outsourcing elevated and even unreasonable expectations among senior management should be expected. The PMT must ensure that senior managers are aware of the challenges an offshore BPO project faces and manage expectations Some have 204 Business Risks and Mitigation Strategies called this process managing There are many effective techniques for managing up. Of course this can be a delicate process .