tailieunhanh - ESSENTIALS of Business Process Outsourcing 2005 phần 5

Nếu xử lý hệ thống, phân tích BPO và quá trình lựa chọn có thể là một cách hiệu quả cho một tổ chức kiểm tra một quyết định để thực hiện một sáng kiến BPO được thực hiện hay không, quá trình này sẽ tỏa sáng một ánh sáng về quy trình tổ chức và chiếu sáng , ở mức tối thiểu, giúp đỡ | ESSENTIALS of Business Process Outsourcing Process Adaptation Hidden costs associated with the transition phase center on the effects that outsourcing a process can have on employees who work outside that process. Employees may experience a period of adjustment as the process is include not only the need to understand and work with a reengineered process but also the need to interface with new people and unfamiliar systems. As usual for organizational change of this magnitude some people will take longer than others to adjust and some will simply resist the changes altogether. In general organizations initiating a BPO project can expect some productivity dropoff in personnel who work internally with the outsourced process. Of course the expectation is that after the period of adjustment the productivity levels will reach their previous norms and may even reach new highs as the efficiencies of the newly outsourced process kick in. How the Process Reverses Negative Effects Transition-phase costs are mitigated by the fact that the BPO decision has been made and the wheels of change set in organization change creates possible productivity-sapping dangers the negative effect is usually reversed once the organization is clearly pursuing its new who had resisted the change will either adjust or at least stop resisting. Resistance to organizational change or for that matter to nearly any type of personal change usually reaches a peak just before the decision to move forward. Once the decision is made the mental energy that had previously been applied to blocking or resisting the change is now committed to adapting and adjusting to the new way of doing business or to moving on to a new Other cost mitigation strategies during the transition phase are once again associated with whether the process is handled internally. Internal management increases the organization s operational capabilities for additional