tailieunhanh - Knowledge Cities Approaches Experiences and Perspectives by Edna Pasher_9

Tham khảo tài liệu 'knowledge cities approaches experiences and perspectives by edna pasher_9', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | The Evolving Organization 225 There are significant differences between the leadership roles and behaviors required in the industrial era and those demanded in the knowledge era. You need to understand the leadership characteristics that can deliver the relationships you want with your customers the brand you wish to create and the culture and core values you wish to nurture in the organization. Consider how prevalent these leadership characteristics are within your organization and how you can close any gaps. How does our organization define leadership Do we view leadership as a capability that should be developed and exercised in all employees How would we rate the levels of capabilities for detecting patterns responding with speed generating capabilities creating partnerships and infusing meaning Is leadership devolved throughout our organization Can we describe several best practice examples What are their common characteristics How will we ensure that leadership skills and responsibilities devolve deep within the organization 18. What are the key ways that knowledge exchange will be facilitated within your organization Facilitating the free flow of tacit knowledge is critical in a highly conductive organization. What processes are in place to support knowledge flow in our organization What approaches enable the delivery of high-quality knowledge Do communities of practice exist in our organization Are there strategic communities that we should develop Is there a climate of trust in our organization that encourages knowledge exchange Do we consider knowledge to be power 226 The Conductive Organization Do we have a technology infrastructure that could support knowledge access and exchange processes If so are these processes accessible by all employees Do customers also have access Have we mapped expertise networks If so what patterns have we noticed How could expertise network maps drive improvements at the employee organizational and customer levels 19. How .