tailieunhanh - 21st Century Manufacturing Episode 1 Part 4

Tham khảo tài liệu '21st century manufacturing episode 1 part 4', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | I 54 Manufacturing Analysis Some Basic Questions for a Start-Up Company Chap. 2 I Today quality assurance is the favored phrase as discussed in Chapter 10. Many I group seminars and books have become available to teach the social styles for these I new ways of doing business in which everyone is a learner and people are encour- aged to reveal rather than hide the problems that are occurring in the organization Senge et al. 1994 . Today the phrase TQM in and of itself is viewed with a small amount of susI picion Cole 1999 . For too long it was used as lip service ignoring the real need for I improved and or controlled quality using more formal statistical methods. In the I worst situations TQM was the warm and fuzzy qualitative approach to quality that 1 logic-oriented engineers and MBAs can get grumpy and restless about since it seems to be common sense. Nevertheless quality assurance meaning the careful analysis of process quality and cross-division quality in an organization is now mandatory for success in modern manufacturing. I Definition of Quality at the TQM Level I At the TQM level the general term quality can be measured in many different ways see Cole 1999 Garvin 1987 .The eight below are from Garvin s work. Rather than summarize a dry list of characteristics imagine going shopping this weekend for a car or computer. The bullets below the generic category show the kinds of topics that fall I into that subcategory I 1. Performance is a measure of basic issues that can be quantified and ranked I Car horsepower top speed acceleration weight miles per gallon Computer processor speed amount of RAM amount of hard disk space screen size 2. Features are secondary aspects of performance2 Car moon-roof leather seats designer wheel rims cup holders Computer CD player graphics chip high-speed modem 3. Conformance is a measure of how well the product fits operational and safety standards Car emission standards air-bag requirements miles per gallon Computer .