tailieunhanh - 15 Actual TOEIC Listening Tests-Answer Keys Episode 2 Part 8

Tham khảo tài liệu '15 actual toeic listening tests-answer keys episode 2 part 8', ngoại ngữ, toefl - ielts - toeic phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Part 4 Test 7 Ịg KS Questions 83-85 refer to the following instructions. While working here you will occasionally come across customers who arc not satisfied with their purchase. Il is most important to he courteous al all times. Customers must feel that you are on their side and that you don t make them feel you arc defensive about them wanting to return an item of clothing. Listen to them patiently and then proceed to explain the store s policy. Namely the customer returns the piece of clothing in its original condition and the store does not offer cash back on returned goods but rather gives them credit they can use to buy something else in he store. Many customers may protest this but rather than argue with them try to assist them to find something else that they like instead. 83 OtA 85 8 Qg XIAW5J0 9 ĩíẽĩjqq. O A1 tpRMttWeUte T W site y o M 5 1 H WM l a w M 1 1 t- 44 l 4 l fe flqci. O 21 frfr Wl 1 íỊỶĩỊ 4Hí i UM ea eMtt afto W1 4 Abẵ- --Ỷ- ttea 4 J Li l l t ỈỊ W l Ht t- 4ẠỊ ă l w Yltt 4Â . occasionally cjfnjiLf now and then on occasion seldom sometimes. often frequently ex. There are loud outbursts from the crowd now and thee txit they are protesting peacefully. - come across waw. 0ỊLK4 courteous ow on one s side 2 aout - item 82 defensive ỶS3 . WU3 site. 0 3 return tetísiq patiently proceed uopiq explain 88K4 -policy 33 -original SM2I otter xtam goods K credit tea WJ MSthte 3 a - protest tỉW4 L argue ajqgsiQ assist SQ instead c. A 0f 0 I àH Ị 83 Wbat is the speaker doing A Presenting on group psychology. B Training new sales clerks. C Explaining how to pay for goods. D Responding to a customer s complaint. Wife 2 8 811 Site A e -yei ip choiog 0f ũíte V2I ỖI2 2W. B 4 Allert 8 21AP12 SM. C 8218 HW I AW fteX N for 0 2321 IgeomplaintOf lg8 2 iiq. B OZEEE1 occasionally come across customers who are not satisfied with their purchase w 70Ht 48 0 C4 1WW flte 231 w 4 5132 site ĨÌ23. HO Xf7 mofl A soiefte 48 w ow teỉíte S2Kbe courteous . 42 tefeJSI M ll 2