tailieunhanh - Business options Part 3

Did you know? Over 55% of face- to- face communication is non- verbal. In a survey carried out in the USA, over 82% of people said their opinion of a company was influenced by the way the telephone was answered | 5 COMMUNICATION DID YOU KNOW O Over 55 of face-to-face communication is non-verbal. 0 In a survey carried out in the USA over 82 of people said their opinion of a company was influenced by the way the telephone was answered. 0 In a work situation men talk more than women do whereas women talk more than men do in a home environment. At work women are generally better listeners than men. Q The Oxford English Dictionary has nearly 700 000 entries though this does not include some scientific words. This is between two and three times more than the number of words in any European language. 0 The most widely spoken language in the world is Mandarin with nearly one billion speakers. English has nearly half a billion native speakers. 0 The average person speaks for a total of about ten minutes a day and the average sentence lasts about seconds. 0 Early typewriters had the keys in alphabetical order. The most commonly-used keys were relocated so that the metal bars attached to the keys wouldn t get trapped together. Hence the strange QWERTY keyboard. 0 Americans say hello when answering the phone the French all6 some British say their phone number Germans often their last name Italians pronto I m ready Spaniards digame tell me Russians slushaiyu I m listening Japanese moshi moshi hello and Chinese wei hello . 0 The Concise Oxford Dictionary records 36 entries of set as a verb and 24 as a noun. 70 of management tasks involve dealing with people. 5 Communication LANGUAGE WORK Connected speech In everyday conversation native English speakers speak at about five or six syllables per second - around 300 syllables per minute. Unlike some languages . Finnish and Italian English doesn t require every letter or sound to be pronounced. Look at the two soundwave forms. They both represent the sentence Do you want to go now Which one do you think is closest to the way the sentence would be said in spoken English 1 Match these phonetic transcriptions of Do you want to go now with