tailieunhanh - The Communication Problem Solver 16

The Communication Problem Solver 16. Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples. This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions | How to Use Your Process Skills to Prevent and Solve Communication Problems London he must develop a top-notch ability to manage by results because he cannot observe what his team is doing on a day-to-day basis. Ron must also hone listening skills because he will be working by phone when voice-to-voice communication is needed. Without seeing people in person Ron will not have the benefit of observing nonverbal communication like body language. Most communication will be done via the Internet which presents many opportunities for misunderstandings. When the Message Sent Is Different from the Message Received A typical communication problem is often categorized under the speaker sends a message but the listener receives a different message. Why There are many possibilities. Our life experiences frame our point of view and our listener s life experiences form his outlook. Let s say Soula explains something to Kyle. Soula thinks she is perfectly clear but Kyle hears a different meaning. Soula might be using jargon or vocabulary that Kyle is not familiar with. Or Soula might have a generational frame of reference music literature historical events technology terminology and so on that differs from Kyle s orientation. If Soula has done the job a long time and Kyle is new at it they have a different perspective on the work. There are many other reasons for this message sent and not being heard problem including cultural differences and traumatic or major events that shape how a person sees things. We could include e-mail under the category of a reader assuming a different message than the sender intended. Words and tone in e-mail messages are frequently misunderstood and tempers flare. Sometimes the e-mail thread goes on too long when a phone call could have straightened out the misunderstanding. Not Knowing the Context Sometimes we understand the vocabulary but not why people say what they say or do what they do. Their behavior may seem out of place or it may not fit with