tailieunhanh - The Communication Problem Solver 11

The Communication Problem Solver 11. Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples. This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions | How to Use Your Process Skills to Prevent and Solve Communication Problems rather than the status quo check for accuracy and examine the comprehensiveness of their thinking. Questioning assumptions and presuppositions can lead to higher quality work and job satisfaction. Questions can also help people build and sustain healthy work relationships. Thoughtful questions can demonstrate trust and interest in the employees intellectual capacity. These questions can be a factor in expanding employees development and ability to take on more stimulating assignments. Asking questions shows attention to employees and their ideas demonstrates that the manager has the competence to know what to ask to advance the task or project and helps the employee enhance professional skills and knowledge by widening the scope of possibilities. Managers adept in questioning techniques enable employees to take ownership of their work challenges. Questions assist direct reports in thinking about and solving their own problems and making their own decisions. This leads to enhanced employee competence and independence on tasks and projects. Thinking independently fortifies employees proficiency and confidence. Questioning is an important part of setting expectations and delegation. Since individuals perceptions may vary considerably questioning is used to clarify goals assignments action steps and progress so that the manager and direct reports have a common understanding. Managers state expectations that are perfectly clear to themselves. They then use questions to clarify what the employees actually heard which might be quite different from what the manager intended. During follow-up progress discussions questioning assists a manager in learning about his direct reports points of view and thinking throughout the task or project. Asking appropriate questions can help employees stay on task and focused on business goals and increase ownership of the work since the employee is the person with .