tailieunhanh - The Communication Problem Solver 5

The Communication Problem Solver 5. Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples. This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions | The Secrets to Creating and Sustaining Energized Relationships know. The word should implies that the manager is unsure if he and the employee have the same understanding of the task at hand. Where there s lack of certainty the employee probably does not understand the expectations to the manager s satisfaction. Even the best employees interpret what they hear from their manager through their own experience and previous expectations of their current and prior managers. This interpretation may or may not line up with what the manager intended to say. Many managers do not take time to crystallize their own expectations. They take the approach that they ll know good performance when they see it or they ll make it up as they go along. Often these managers dole out mediocre ratings on performance appraisals because no one can measure up to a nonestablished expectation. They use phrases such as there s always room for improvement or no one is perfect as excuses to avoid awarding an outstanding rating and to distract from their inability to explain why they gave a rating that was not outstanding. Purpose of Clear Expectations Managers who articulate their expectations and ensure that their direct reports understand the expectations make achieving the expectations feasible. Managers who candidly state requirements can get what they want and need quality results delivered on time and according to budget and specification. This prevents the common miscommunications that arise when expectations are not transparent. Consistent clarity gets the work done appropriately with minimum errors and rework. It builds trust because the work is not a moving target. It builds relationships because employees are less stressed and they are able to succeed when they know specifically what is required. Clarity shows the decision-making and communication adeptness of a manager and this enhances support from all directions upper management direct reports and peers. Skilled managers guide their