tailieunhanh - Indoor Wireless Coverage Multilevel Corporate Technology Campus

A global telecommunications manufacturer recently moved into a new 500,000-square-foot world headquarters facility housing just under 5,000 employees. Two major wireless service providers supplied service to a majority of the company’s mobile phone users. Nearly 60 percent of those phone users at the new campus complained they could not make or receive wireless calls within the facility. | Indoor Wireless Coverage Multilevel Corporate Technology Campus CASE STUDY Customer A global telecommunications manufacturer recently moved into a new 500 000-square-foot world headquarters facility housing just under 5 000 employees. Two major wireless service providers supplied service to a majority of the company s mobile phone users. Nearly 60 percent of those phone users at the new campus complained they could not make or receive wireless calls within the facility. The Problem Mobile phones have become a primary means of communication in many people s lives including those working within this company s customer service department. But as employees moved into the new state-of-the-art facility it became apparent that this vital line of communication was in jeopardy. The new facility is a three-building campus constructed of brick concrete and steel with extensive use of low-e architectural and solar glass. Each three-story building has one or two levels below ground. The buildings are connected by skyways and an 8-foot concrete basement tunnel. The construction materials used throughout the facility make transmitting and receiving RF signals extremely difficult. Inside the design of the facility created many more challenges due to its open architecture and frequent use of 3-foot-thick concrete pillars hampering quality wireless coverage throughout the facility. CASE STUDY The company has placed a premium on customer service and a critical benchmark to that is the customer s ability to reach a knowledgeable customer service person on the first call. For this reason many customer service representatives forward their desk calls to their mobile phone when away from their desk. But if they couldn t receive mobile calls within the facility they wouldn t be able to maintain their excellent level of customer service. The ADC Solution The alternatives for providing RF coverage within the new facility were less than ideal. The company studied many possible options to .