tailieunhanh - Book Customer satisfaction measurement

To give the participants knowledge and skill to develop and implement the system to measure customer satisfaction | 1 Customer Satisfaction Measurement TQM-Series Module Process Review Improvement Office SY 0506 Customer Satisfaction Measurement Process Review Improvement Office July0506 2 Objectives To give the participants knowledge and skills to develop and implement the system to measure CUSTOMER SATISFACTION To equip participants with the UNDERSTANDING of the scientific methodology used to construct customer satisfaction measurement utilizing systematic approach Customer Satisfaction Measurement Process Review Improvement Office .