tailieunhanh - Web Application Design Patterns- P16

Web Application Design Patterns- P16: This is the type of book you’ll want to read with your entire team and a fl ip chart because every page will produce a list of actionable changes for the applications you’re developing. Pawan Vora has produced an amazing catalogue of the essential patterns for designing today’s web-based applications. | WEB APPENDIX Help QuickBooks Online incorporates application help as contextual help as well. Depending on where users are within the application clicking Help shows them the relevant section of the application help in a separate window. FAQs on Digg. Clicking on a question causes the area below it to expand revealing the answer. Frequently Asked Questions Using Dtgg 1 Hen fla find iiuf a wttf Duns wtimmtd. Mdhx toranurtnl qc2 AAwnewt a u or tubmrti C tN commonit on tubmtMton. the actndy bookmarked and the pirólo Yow honda proHet aro Mod wdh yew ual mt the Tnendt Act nt y tab o you yowl too yow hondt tubmtttcnt. frggt. comments. anO mom To td mo pioHa of a portan bond ctck on ihotr icon anywhere on the Ut or ontor the address manuaby dtgg comMarsArt 2 Can I curtomict nfitlt Mont I tee - j Pbwi do i raoiflyo tnp Mdto rfogetrw from 4 Haw de I citarme my Dins bonwuar te dtfnrrt tear Can I change the way Ogg pooni external hrW 4 Ate 1 ftaa a usa aft flatiiix Tasa wat mt Pary man taatmuaJ 11 a snout Ht JanjsmuBÉníxjmJmltajtitaLüiúatatí-fliAjLCma Solution Create a page to answer users frequently asked questions FAQs . It s important that questions listed in this section really are frequently asked questions and organized so that basic questions are answered before the advanced ones Figure . Why An FAQ page is where users are likely to go before going to more detailed application-level help to see if their questions can be answered many users assume their questions are common and likely asked by others. Furthermore compared with other forms of help FAQs are usually How do I . type questions. Users can more readily relate them to their own task and quickly narrow down their choices to a few appropriate questions or determine that their question is not answered and consider other forms of help. Companies also benefit because they can reduce the calls to customer support Jarrett 2007 . Frequently Asked Questions Customer Support Top customer .