tailieunhanh - Capabilities, Processes, and Performance of Knowledge Management: A Structural Approach

The essence of knowledge management is to improve organizational performance by approaching to the processes such as acquiring knowledge, converting knowledge into useful form, applying or using knowledge, protecting knowledge by intentional and systematic method, and knowledge management can be understood by innovation process of organization with individual to search for creative problem solving method. The dynamic nature of the new marketplace today has created a competitive incentive among many companies to consolidate and reconcile their knowledge assets as a means of creating value that is sustainable over achieve competitive sustainability, many companies are launching extensive knowledge management efforts (Gold, Malhotra, & Segars, 2001). | Human Factors and Ergonomics in Manufacturing, Vol. 17 (1) 21–41 (2007) © 2007 Wiley Periodicals, Inc. Published online in Wiley InterScience (). DOI: Capabilities, Processes, and Performance of Knowledge Management: A Structural Approach Young-Chan Lee Department of Electronic Commerce, Dongguk University at Gyeongju, South Korea Sun-Kyu Lee Department of Industrial Management, Kumoh National Institute of Technology, South Korea ABSTRACT The purpose of this study is to examine structural relationships among the capabilities, processes, and performance of knowledge management, and suggest strategic directions for the successful implementation of knowledge management. To serve this purpose, the authors conducted an exten- sive survey of 68 knowledge management-adopting Korean firms in diverse industries and col- lected 215 questionnaires. Analyzing hypothesized structural relationships with the data collected, they found that there exists statistically significant relationships among knowledge management capabilities, processes, and performance. The empirical results of this study also support the well- known strategic hypothesis of the balanced scorecard (BSC). © 2007 Wiley Periodicals, Inc. 1. INTRODUCTION The essence of knowledge management is to improve organizational performance by approaching to the processes such as acquiring knowledge, converting knowledge into use- ful form, applying or using knowledge, protecting knowledge by intentional and system- atic method, and knowledge management can be understood by innovation process of organization with individual to search for creative problem solving method. The dynamic nature of the new marketplace today has created a competitive incentive among many com- panies to consolidate and reconcile their knowledge assets as a means of creating value that is sustainable over time. To achieve competitive sustainability, many companies are launch- ing extensive knowledge .