tailieunhanh - Mechanisms for Knowledge Management Systems Effectiveness: An Exploratory Analysis

Knowledge management systems (KMS) have been implemented in many organizations, yet little research exists to guide their successful development and implementation in practice. In fact, while some firms achieve successful outcomes with regard to their IT endeavours, others continue to fall victim to the technology productivity paradox. Further, little is known about the diversity of both systems and organizations that have successfully implemented them. This article, through an analysis of successful case studies of knowledge management systems, explores the underlying mechanisms under which knowledge management systems effectiveness is most likely to occur. The findings imply that three categories of mechanisms constitute important preconditions for knowledge management systems effectiveness; | Knowledge and Process Management Volume 12 Number 3 pp 203–216 (2005) Published online in Wiley InterScience (). DOI: & Research Article Mechanisms for Knowledge Management Systems Effectiveness: An Exploratory Analysis Hind Benbya* and Nassim Aissa Belbaly e-Business Management School, University of Lecce–ISUFI, Lecce, Italy Knowledge management systems (KMS) have been implemented in many organizations, yet little research exists to guide their successful development and implementation in practice. In fact, while some firms achieve successful outcomes with regard to their IT endeavours, others continue to fall victim to the technology productivity paradox. Further, little is known about the diversity of both systems and organizations that have successfully implemented them. This article, through an analysis of successful case studies of knowledge management systems, explores the underlying mechanisms under which knowledge management systems effective- ness is most likely to occur. The findings imply that three categories of mechanisms constitute important preconditions for knowledge management systems effectiveness; they range from cultural to structural and managerial mechanisms. Copyright # 2005 John Wiley & Sons, Ltd. INTRODUCTION manage the knowledge it possesses. This aware- ness is one of the main reasons for the exponential It has become largely agreed today that organiza- growth of knowledge management systems (KMS). tional knowledge such as operational routines, KMS are enabling technologies that support knowl- skills or know-how are the most valuable organiza- edge management in organizations (Ruggles, 1997). tional resources of a firm. This perspective builds There are a number of perspectives on KMS, upon and extends the resource-based view (RBV) and different typologies concerning such systems of the firm initially promoted by Penrose (1959) have been developed in the literature. In fact, while and expanded by .

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