tailieunhanh - REGISTRATIONS, CERTIFICATIONS, AND AWARDS

As the concept and practice of Total Quality Management (TQM) has evolved over the past decade, a number of external influences have appeared. Of these, the most notable are registrations and certifications to international standards and quality awards offered by local,national, and international bodies. It is interesting to | CHAPTER 73 REGISTRATIONS CERTIFICATIONS AND AWARDS Jack B. ReVelle Cynthia M. Scribner Hughes Missile Systems Co. Tucson Arizona INTRODUCTION 2177 QUALITY AWARDS 2180 2180 Deming Prize REGISTRATIONS AND Malcolm Baldrige CERTIFICATIONS 2177 National Quality Award 2182 ISO 9000 2178 European Quality Award 2184 ISO 9000 Certification Shingo Prize for Registration 2179 Excellence in American QS 9000 2179 Manufacturing 2185 TE 9000 2179 State Quality Awards 2191 Other Quality System How Do They Compare 2191 Standards 2180 ISO 14000 2180 INTRODUCTION As the concept and practice of Total Quality Management TQM has evolved over the past decade a number of external influences have appeared. Of these the most notable are registrations and certifications to international standards and quality awards offered by local national and international bodies. It is interesting to note that the United Kingdom and other European countries first accepted the ISO 9000 registration process wholeheartedly while only recently beginning to create national quality awards. In the United States the Malcolm Baldrige National Quality Award was the first of these external influences to gain support. The ISO 9000 standard met with strong resistance in the United States and is only now gaining in As companies engage in the process of achieving certifications registrations and awards mechanical engineers may be asked to participate assisting their companies in preparations for a certification audit or writing sections of an award application. This chapter provides a general overview of the most widely recognized programs. Keep in mind that standards are revised periodically and award criteria may be updated annually. Use the contact information at the end of each section to obtain the latest information. REGISTRATIONS AND CERTIFICATIONS While the concept of certifying or .