tailieunhanh - Chapter 11: IT project manager

The full benefits of the project are never realized or are realized only after a great deal of time and resources have been expended. | “People want this change.” “Monday morning we’ll turn on the new system and they’ll use it.” “A good training program will answer all of their questions and then they’ll love it.” “Our people have been through a lot of change—what’s one more change going to matter?” “We see the need for helping our people adjust, but we had to cut something ” “They have two choices: they can change or they can leave.” The change may not occur. People will comply for a time and then do things to get around the change. Users will accept only a portion of the change. The full benefits of the project are never realized or are realized only after a great deal of time and resources have been expended. Present State Transition State Desired State Driving Forces Resisting Forces Unfreezing Changing Refreezing Force Field Analysis – Lewin, 1951 Figure shock denial anger bargaining depression testing acceptance Time Emotional Response passive active stability Elizabeth Kubler- Ross, 1969 People Technology Task Structure Figure : Leavitt’s Model of Organizational Change Change may be an ending mean giving something up be stressful be easier for those initiating the change provide a basis for resistance and conflict change the “rules for success” WHAT DOES THIS MEAN FOR ORGANIZATIONS? Figure Sponsor Initiating vs. sustaining sponsor Change Agents The project manager and team Targets of Change The users Must understand The real impacts of the change The breadth of change What’s over and what’s not Whether the rules for success have changed | “People want this change.” “Monday morning we’ll turn on the new system and they’ll use it.” “A good training program will answer all of their questions and then they’ll love it.” “Our people have been through a lot of change—what’s one more change going to matter?” “We see the need for helping our people adjust, but we had to cut something ” “They have two choices: they can change or they can leave.” The change may not occur. People will comply for a time and then do things to get around the change. Users will accept only a portion of the change. The full benefits of the project are never realized or are realized only after a great deal of time and resources have been expended. Present State Transition State Desired State Driving Forces Resisting Forces Unfreezing Changing Refreezing Force Field Analysis – Lewin, 1951 Figure shock denial anger bargaining depression testing acceptance Time Emotional Response passive active stability Elizabeth Kubler- Ross, 1969 People Technology