tailieunhanh - Chapter 9: IT project manager

Identify and describe the processes associated with the Project Management Body of Knowledge (PMBOK®) area called project communications management, which includes project communications planning, information distribution, performance reporting, and administrative closure. | Identify and describe the processes associated with the Project Management Body of Knowledge (PMBOK®) area called project communications management, which includes project communications planning, information distribution, performance reporting, and administrative closure. Describe several types of reporting tools that support the communications plan. Apply the concept of earned value and discuss how earned value provides a means of tracking and monitoring a project’s scope, schedule, and budget. Describe how information may be distributed to the project stakeholders and the role information technology plays to support the project communications. Project Communications Management includes the processes required to ensure timely and appropriate Generation Collection Dissemination Storage, and Ultimate disposition of project information. Communications Planning focuses on: How will information be stored? How will knowledge be stored? What information goes to whom, when, and how? . | Identify and describe the processes associated with the Project Management Body of Knowledge (PMBOK®) area called project communications management, which includes project communications planning, information distribution, performance reporting, and administrative closure. Describe several types of reporting tools that support the communications plan. Apply the concept of earned value and discuss how earned value provides a means of tracking and monitoring a project’s scope, schedule, and budget. Describe how information may be distributed to the project stakeholders and the role information technology plays to support the project communications. Project Communications Management includes the processes required to ensure timely and appropriate Generation Collection Dissemination Storage, and Ultimate disposition of project information. Communications Planning focuses on: How will information be stored? How will knowledge be stored? What information goes to whom, when, and how? Who can access what information? Who will update the information and knowledge? What media of communication is best? Information Distribution getting the right information to the right people in the right format Performance Reporting collection and dissemination of project information to the various project stakeholders. Administrative Closure verifying and documenting the project’s progress. Regardless of how well a project is planned, unexpected situations will arise. These unexpected events will require adjustments to the project schedule and budget. A project manager will not lose credibility because an unexpected event or situation arises. He or she will, however, lose (or gain) credibility in terms of how they handle a particular situation. Can be formal or informal Supports all of the project stakeholders Who has specific information needs? What are those needs? How will these needs be met? When can they expect the information? What will be the format? Stakeholders Individuals or