tailieunhanh - Ebook Cases in operations management: Part 2

Part 1 book "Cases in operations management" includes content: Planning and control, supply networking, quality planning and control, improvement, executive holloware, newtown customer service centrer. | PA RT 4 Planning and control Introduction to Part 4 One of the most important tasks of an operations manager is to ensure that the organisation has sufficient input resources to be able to meet demand. This is the task of operations planning and control the objective of which is to ensure that the operation runs effectively and produces products and services as it should do. It is concerned with the timing quantity quality and choice of transformed and transforming resources to ensure that the supply of products and services meets customer demand see Figure . Planning and control involves both managing demand for its products or services from actual or potential customers and match- ing them against its capability to supply them today and in the future. Planning versus control A plan is a statement of intention based on expectations about the future. Planning the future allows an organisation to commit itself to longer-term expenditure which will be required to ensure that it can cope with the future. The plan may need to be reworked or re-planned to deal with known or anticipated changes as the date of implementation nears. When the plan is implemented many things may go wrong and thus control is required to try to cope with whatever changes have occurred. Control is about making the necessary measurements and changes to allow the operation to meet its Figure Reconciling demand with supply Supply of Demand for products and PLANNING products and services AND CONTROL services The activities which reconcile supply The and The operation s demand operation s resources customers Introduction to Part 4 227 objectives the objectives set by the plan. The closer to implementation the more the task concerns control the further away the more it concerns planning. Long medium and short-term planning and control In the long term the planning and control task is primarily concerned with long-range planning. It is concerned with taking long-range forecasts and making .