tailieunhanh - Tiếng Anh Du Lịch - Exercises 7

Tiếng Anh Du Lịch - Exercises 7. Đây là tài liệu hướng dẫn học tiếng Anh dành cho ngành du lịch, bạn nào yêu thích du lịch, muốn quảng bá hình ảnh quê hương mình với các du khách nước ngoài thì tham khảo tài liệu này bao gồm 26 bài học và bài tập thực hành. | bQyvut. 6DGLISH LGRRDIDG SERIES English for Tourism and Hospitality Elementary English for Tourism and Hospitality LESSON 7 - In the Restaurant STUDY NOTES Characters Mona Guest Jack Guest Jean Waitress The story Mona and Jack are dining at the Golden Lotus restaurant. Jean brings them their meals but there is a problem with Mona s chicken dish. Language Practice - Asking a guest if there s a problem Below are some model dialogues to practise asking if there s a problem. They also use now straight away and right away to say that you will do something immediately. Read them out loud with a friend. A Are you OK B Would you be able to fix the phone in my room It s not working. A I m sorry. I ll go and fix it now. A Is everything alright fl B There s no tea and coffee in my room. A I apologise. I ll get you some right away. A Is there a problem X B Yes. My room is too cold. A I m sorry. I ll see to it straight away. A Is everything OK X B I ve been waiting for 25 minutes and my meal hasn t arrived yet. A I m sorry. I ll see to it right away. Grammar - mix up Mix up is a phrasal verb. That is a verb followed by a preposition. It is possible to separate the verb mix from the preposition up . A mix up can mean a mistake or confusion. Here are some other examples of this phrasal verb There was a slight mix up at the airport. mistake There seems to have been a mix up with the delivery. mistake I sometimes mix their phone numbers up. confusion The guest always mixes the dishes up because they are similar. confusion Radio Australia j AMES RadioAustralia AMES 2006 boy vit EXERCISES 6DGLISH LCRRniDG S RI S English for Tourism and Hospitality 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. alright another apologise everything inconvenience mistake mix up no worries problem slight sorry busy 2. Vocabulary Complete the following sentences using the words from the box above. After you have checked your