tailieunhanh - Tiếng Anh Du Lịch - Exercises 1

Tiếng Anh Du Lịch - Exercises 1. Đây là tài liệu hướng dẫn học tiếng Anh dành cho ngành du lịch, bạn nào yêu thích du lịch, muốn quảng bá hình ảnh quê hương mình với các du khách nước ngoài thì tham khảo tài liệu này bao gồm 26 bài học và bài tập thực hành. | bQyvut. 6DGLISH LGRRDIDG SERIES English for Tourism and Hospitality Elementary English for Tourism and Hospitality LESSON 1 - Taking a reservation over the phone STUDY NOTES Characters Leo Receptionist Mona Guest Jack Guest The story Leo is taking a reservation for Mona White and her father Jack Webber. They want to book two rooms for three nights at the Plaza Hotel. Language Point - Introducing yourself over the phone There are a number of ways you can introduce yourself over the phone. Below are three examples. They are equally acceptable. a Say the name of the business first use a polite greeting to express the time of day and then your name. For example Plaza Hotel good morning. Leo speaking. b Say the time of day first the name of the business and then your name. For example Good morning Plaza Hotel. Leo speaking. c Say the time of day first the name of the business and then your name. Finally ask the caller how you can help them. For example Good morning. Plaza Hotel. Leo speaking. How can I help you Idioms and expressions When Mona enquires about booking two rooms for three nights Leo says Just a minute please . This is a polite way of asking someone to wait on the phone. Here are some other ways to do this. Read the questions out loud to practise polite ways of asking people to wait. A Would you mind holding please B OK. A May I put you on hold while I find out for you B That s fine. A Would you mind holding while I check that for you B Sure. ABC Radio Australia j AMES RadioAustralia AMES 2006 bQy viL MÀj 6DGLISH LGRRDIDG S RI S English for Tourism and Hospitality EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. reservation certainly leave book per night available cost arrive require single just sure 2. Language Point Complete the following sentences. Use the models on the previous page to introduce yourself on the phone. After you have checked your answers read each .