tailieunhanh - Networking: A Beginner’s Guide Fifth Edition- P87

Networking: A Beginner’s Guide Fifth Edition- P87:I have run into many people over the years who have gained good even impressive working knowledge of PCs, operating systems, applications, and common problems and solutions. Many of these people are wizards with desktop computers. | 412 Networking A Beginner s Guide d The IT department member responsible for maintenance of the accounting system is responsible for reviewing change request forms investigating methods of making changes estimating effort hours or direct costs involved in making the proposed change and proposing a test plan for the changes. The IT department member will then forward the request with the completed information to the Controller or CFO. e The Controller or CFO is responsible for reviewing each change request form and approving it. The approved change request is then submitted to the IT project manager for the change. f The IT project manager for the change informs the Controller or CFO and the requestor once the change and any associated testing are complete. g The IT department is responsible for storing completed change request forms and making them available as appropriate to auditors. 4 DEFINITIONS a Program change A change in a program that makes up the system. Program changes can be vendor-supplied updates or fixes or changes to programs developed and maintained by Generic. b Emergency change A change required to remediate a processing or reporting error within any part of the system or to remediate an error that makes the system unavailable to users. c Direct database change A programmatic change to the data within the accounting system database. Direct database changes bypass controls within the accounting system. d Server change A change to the server computer s hardware operating system software or backup software. 5 POLICIES a All changes to any of the programs that make up the accounting system will be performed only within this document s procedures. b Direct database changes must be performed within this document s procedures. c Server changes must be performed within this document s procedures except for routine maintenance changes. Routine maintenance changes include application of patches for the operating system review and saving of server operating