tailieunhanh - Lecture Fundamentals of operations management (4/e): Chapter 13 - Davis, Aquilano, Chase

Chapter 10 "Human resource issues in operations management", after studying this chapter you will be able to: Describe the changing role of the manager from one of command and control to that of being a team leader and coach, and the additional skills required; identify the emerging trends that are dramatically changing the way in which people work; define the concept of employee empowerment and show how it impacts management and the organization; . |