tailieunhanh - Lecture Fundamentals of operations management (4/e): Chapter 6 - Davis, Aquilano, Chase

Chapter 5 "Process measurement and analysis", after studying this chapter you will be able to: Illustrate how all activities within an organization are actually processes that need to be managed; present the various measures of performance that can be used to evaluate a process; show how process analysis can provide managers with an in-depth understanding of how a process is performing, while at the same time identifying areas for improvement; . |