tailieunhanh - Đề thi Tiếng Anh giao tiếp trong doanh nghiệp (Exam in English for business communication) - Đề 3

Đề thi Tiếng Anh giao tiếp trong doanh nghiệp (Exam in English for business communication) - Đề 3 thông tin đến các bạn sinh viên gồm những bài tập trắc nghiệm và tự luận có kèm theo đáp án, hỗ trợ cho quá trình học tập. | University of Economics HCMC End of Unit School of Foreign Languages Division of English for General Purposes EXAM IN ENGLISH FOR BUSINESS COMMUNICATION 75 minutes Read the instruction carefully. RECORD your answers on your answer sheets. Section 1 Language knowledge 40 marks I. Choose the words that best fit the gaps in the following passage. To sysmax@ Subject Internet bill problem 8791OW I have 1 received a bill in the mail stating that I owe for my wireless connection and for my cable modem connection. Last month during the first week of July I phoned the customer service line to 2 them know I 3 going to switch my cable modem connection for a wireless connection. I explained how the cable modem connection disconnects 4 warning 5 bad weather most likely 6 the signal couldn t reach the modem during a bad storm. I have contacted your offices at Sysmax about the problem and ended up 7 to your wireless connection. The kind lady 8 helped me on the other line at your customer services apologized 9 the problem and said she would not bill me for the cable modem for last month. It turns out I got charged with the cable modem bill and the wireless connection bill. I would appreciate if you at Sysmax can send me a new bill without the charges for the cable modem connection and I will happily keep using your company s services as long as this matter is 10 . By the way I am currently happy with the speed of the wireless connection. Sincerely Wang Chung Your happy customer 1. A. often B. yet C. just D. never 2. A. have B. let C. ask D. make 3. A. am B. was C. will D. been 4. A. with B. at C. without D. from 5. A. on B. through C. while D. during 6. A. although B. because C. unless D. if 7. A. switch B. switched C. switching D. being switched 8. A. which B. that C. whose D. where 9. A. to B. of C. with D. for 10. A. handled B. sorted C. judged D. replied II. Choose the best answer 11. We offer a to customers who buy in bulk. A. refund B. .