tailieunhanh - Job satisfaction and work life quality among employees of hotel industry in Malaysia

This study focuses on the job satisfaction and quality of work life among employees in the hotel industry. 100 employees from three 4-star hotels in Klang Valley were selected in the survey. | Job satisfaction and work life quality among employees of hotel industry in Malaysia International Journal of Management IJM Volume 10 Issue 5 September - October 2019 153 Article ID IJM_10_05_013 Available online at http ijm JType IJM amp VType 10 amp IType 5 Journal Impact Factor 2019 Calculated by GISI ISSN Print 0976-6502 and ISSN Online 0976-6510 IAEME Publication JOB SATISFACTION AND WORK LIFE QUALITY AMONG EMPLOYEES OF HOTEL INDUSTRY IN MALAYSIA Farah Laili Muda Ismail Faculty of Economics amp Muamalat amp Centre for Core Studies Universiti Sains Islam Malaysia Nor Ailis Abd Wahab Faculty of Economics amp Muamalat Universiti Sains Islam Malaysia Anita Ismail Faculty of Economics amp Muamalat amp Centre for Core Studies Universiti Sains Islam Malaysia Latifah Abdul Latiff Faculty of Leadership amp Management amp Centre for Core Studies Universiti Sains Islam Malaysia ABSTRACT Being in a competitive industry the hotel employers managers have to be strict and firm with the discipline and performance of the employees. This situation sometimes may affect the job satisfaction and quality of work life among the employees. This study focuses on the job satisfaction and quality of work life among employees in the hotel industry. 100 employees from three 4-star hotels in Klang Valley were selected in the survey. The results show that working conditions feeling accomplishment using their own ability and being somebody in the community as among important elements in job satisfaction. Besides in retaining the quality of work life the employees need a pleasant work environment fair pay jobs that match their skills and working with cooperative employees. Key words hotel employees job satisfaction quality of work life Cite this Article Farah Laili Muda Ismail Nor Ailis Abd Wahab Anita Ismail and Latifah Abdul Latiff Job Satisfaction and Work Life Quality among Employees of Hotel Industry in Malaysia International .

• Quản lý dự án
• Quality of work life
• Three 4 star hotels
• Pleasant work environment
• Part of services trade
• Hospitality and service quality
• Importance of service quality
• Multiple regression analysis
• Dimensions of service quality
• Context of hospitality industry
• Selected industrial estates of Uttarakhand
• Service quality
• Human resource
• Vietnamse hospitality industry
• Higher education programs
• Hospitality businesses
• International customers
• Formulation of development strategy
• Tourism and hospitality industry
• Expansion of spectrum
• Improvement of service quality
• Tourist and hotel business