tailieunhanh - Challenges in adoption of new technologies in banking sector – a study with reference to selected private banks, Bengaluru

The main aim of this research was to carry out an analysis on impact of new technologies in private banks refer to consumers Perception. A background study has been carried out to understand the factors that are affecting the new technologies in private banks. | Challenges in adoption of new technologies in banking sector a study with reference to selected private banks Bengaluru International Journal of Management IJM Volume 10 Issue 4 July-August 2019 pp. 173 181 Article ID IJM_10_04_017 Available online at http ijm JType IJM amp VType 10 amp IType 4 Journal Impact Factor 2019 Calculated by GISI ISSN Print 0976-6502 and ISSN Online 0976-6510 IAEME Publication CHALLENGES IN ADOPTION OF NEW TECHNOLOGIES IN BANKING SECTOR A STUDY WITH REFERENCE TO SELECTED PRIVATE BANKS BENGALURU Ramya Reddy P II Year MBA Faulty of Management and Commerce Ramaiah University of Applied Sciences Bengaluru India Rakesh C Assistant Professor and Head Department of Commerce Faulty of Management and Commerce Ramaiah University of Applied Sciences Bengaluru India ABSTRACT The main aim of this research was to carry out an analysis on impact of new technologies in private banks refer to consumers Perception. A background study has been carried out to understand the factors that are affecting the new technologies in private banks. A survey was conducted to 225 respondents from 5 private banks ICICI Bank HDFC Bank Axis Bank IndusInd Bank IDBI Bank. The research results found that respondents have started using new technologies and are satisfied with the services provided by their banks and digital India played an important role in shaping the new era in banking sector and move towards the cashless economy. It was found that most of them told that watch banking is expensive to use and only few banks offer this service to customers. Key word BHIM UPI Cashless Economy Digitalisation E-wallets Innovations New technologies Private banks Quality Services Cite this Article Ramya Reddy P Rakesh C Challenges in Adoption of New Technologies in Banking Sector A Study with Reference to Selected Private Banks Bengaluru International Journal of Management 10 4 2019 pp. 173 181. http IJM .