tailieunhanh - Customer-focused service management as an approach of enhancing service culture among fastfood chains

Current study aimed at examining the influence of customer-focused service management on spreading service culture inside the organization. In order to test the eligibility of such hypotheses quantitative survey was distributed on (278) workers within fast food restaurants in Amman- Jordan. The sample contained marketing managers and sales representatives from the chose international chain fast-food restaurants. | Customer-focused service management as an approach of enhancing service culture among fastfood chains

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