tailieunhanh - Social responsibility and competitiveness in hotels: The role of customer loyalty

This paper investigates the role of SR on competitiveness through the mediating role of customer loyalty. A model is developed and examined through hotel industry in Qatar. Statistical results show that all research hypotheses were accepted and customer loyalty could be retained by incorporating SR values affecting competitiveness in hospitality industry in Qatar. | Social responsibility and competitiveness in hotels The role of customer loyalty