tailieunhanh - An empirical study on employee perception about organisational climate and its impact on the quality of service

The study data was gathered from employees working in SRF (P) Ltd to examine the perception of organisational climate and its impact on quality of service offered by the company. | An empirical study on employee perception about organisational climate and its impact on the quality of service INTERNATIONAL JOURNAL OF MANAGEMENT IJM ISSN 0976-6502 Print ISSN 0976-6510 Online IJM Volume 7 Issue 2 February 2016 pp. 19-23 http ijm IAEME Journal Impact Factor 2016 Calculated by GISI AN EMPIRICAL STUDY ON EMPLOYEE PERCEPTION ABOUT ORGANISATIONAL CLIMATE AND ITS IMPACT ON THE QUALITY OF SERVICE Dr. J. Sivasubramanian Director Shivani School of Business Management Tiruchirappalli -9 Dr. M. Velavan Dean Shivani School of Business Management Tiruchirappalli 9 ABSTRACT Organizational climate manifested in a variety of human resource practices is an important predictor of organizational success. Numerous studies have found positive relationships between positive organizational climates and various measures of organizational success most notably for metrics such as sales staff retention productivity customer satisfaction and profitability. The study data was gathered from employees working in SRF P Ltd to examine the perception of organisational climate and its impact on quality of service offered by the company. The population of the study is 850 and the sample of 118 is collected through convenient sampling technique. Collected data are analysed with the help of SPSS Statistical Package for Social Sciences . The tools used for the analysis is One Way ANOVA and Multiple Regression. From the study it is found that the demographic variables are significantly associated with Quality of Service and there is association between various dimensions of organizational climate with the Quality of service rendered by the company. Key words Organizational Climate Quality of Service. Cite this Article Dr. J. Sivasubramanian and Dr. M. Velavan. An Empirical Study on Employee Perception about Organisational Climate and Its Impact on the Quality of Service. International Journal of Management 7 2 2016 pp. 19-23. http .