tailieunhanh - Lecture Networking essentials plus (3/e) - Chapter 13: Troubleshooting a network

Lecture Networking essentials plus (3/e) - Chapter 13: Troubleshooting a network. The main contents of the chapter consist of the following: Understanding the problem, troubleshooting tools, where to find help . | Lecture Networking essentials plus 3 e - Chapter 13 Troubleshooting a network Troubleshooting a Network Understanding the Problem Troubleshooting Tools Where to Find Help 1 Understanding the Problem Troubleshooting Segmenting the Problem Isolating the Problem Setting Priorities 2 Troubleshooting Step 1 Define the Problem Step 2 Isolate the Cause Step 3 Plan the Repair Step 4 Confirm the Results Step 5 Document the Outcome 3 Troubleshooting Tools Hardware Tools Software Tools 4 Time Domain Reflectometer 5 Windows NT Network Monitor 6 SNMP Environment 7 Where to Find Help Network Support Resources TechNet Bulletin Board System BBS User Groups Periodicals Internet 8 Sample TechNet Screen 9 FTP Client Screen 10 Telnet Screen 11 Making Internet Connection 12