tailieunhanh - Usability evaluation of e-government websites: A case study from Taiwan

This study intends to evaluate usability of current e-government websites in Taiwan. The results indicate that a number of usability problems have been found in the target e-government websites. | Usability evaluation of e-government websites A case study from Taiwan International Journal of Data and Network Science 4 2020 127 138 Contents lists available at GrowingScience International Journal of Data and Network Science homepage ijds Usability evaluation of e-government websites A case study from Taiwan Chia-Hua Changa and Husam Almaghalsahb a Department of Industrial Management and Information Southern Taiwan University of Science and Technology Taiwan b Department of Business and Management Southern Taiwan University of Science and Technology Jordan CHRONICLE ABSTRACT Article history In the Information and Communications Technology era eGovernment projects present a great Received December 18 2019 opportunity for governments to offer better and quicker services to their users from the public. Received in revised format Janu- However the success and the failure of these projects to achieve the expected goals depend heav- ary 29 2020 ily on some important aspects mainly websites usability. This study intends to evaluate usability Accepted February 23 2020 Available online February 24 of current e-government websites in Taiwan. The results indicate that a number of usability prob- 2020 lems have been found in the target e-government websites. These findings can help designers Keywords identify users usability requirements and draw their particular attention to further develop more Usability usable e-government websites. E-government Heuristic evaluation 2020 by the authors licensee Growing Science Canada. 1. Introduction Information and Communication Technology ICT has made government services more efficient and effective to its populace. Furthermore it has resulted in domestic and international usage of services Kumar et al. 2007 . One of the most exceptional initiatives of the ICT is the launching of Electronic Government eGovernment . The eGovernment services that many governments around the world pre- sent to the general public

• Kĩ thuật Viễn thông
• E government website
• Information and Communications Technology
• Launching of Electronic Government
• UN Public Administration Programme
• Performance of government